Customer Testimonials
My car had a recall. It was fast and friendly service. And the waiting area was clean.
My experience at Volkswagen today was awesome. I went in at my appointment time and Nickolas took excellent care of me and my car needs. Excellent customer service.
Great work. Fast. Easy payment options.
Great attention given by Kevin in service department after I blew out my tire hitting a pothole.
The process was quick and easy. The sales person kept me informed of every step. This is the second time I purchase a car from this dealership.
Jose was one of the best sales men I've ever had the pleasure of meeting and dealing with. We fell in love with our car right away and have no one to thank but him!!!
Maurice, AKA “Mo’” was particularly helpful. I appreciate his attention to detail. He was very thorough.
Nick was at the service desk at VW of Orange Park when I arrived today. He was professional, polite, and helpful. My interactions with the service team have been extremely positive. The service technicians were helpful, and informative and Nick does an excellent job at check-in, keeping customers informed, and comfortable. Great job all around today!
Amazing service! Scheduled an appointment for an oil change. Received my car back in 45 mins fully cleaned and vacuumed inside. Fastest oil change with detail I’ve had
Richard was amazing and fun to talk ish to. Lol Buying a car right now is not the most desirable way to buy. Ordering and waiting with shipment delays etc. Not fun, but what can you do about it?! So I bought a new Tiguan and had to wait for it to come. I was trading in my current car and they didn’t have any loaners at the time. So they let me keep my car until the Tiguan arrived. What’s the one thing you don’t want to happen on a traded in car?? Yep an accident!!! ...
Been going to this dealership for years since leasing then purchasing my 2018 Tiguan and have never had an issue with service. For the first time, I had a poor experience in the service department but was quickly contacted with an effort to make it right. I appreciate Natalee and her supervisor Joseph for doing their best to resolve any issues. The customer service I have experienced has always been stellar and this last visit keeps that track record.
Our salesman Daniel K. was extremely helpful and really listened to what we were in the market for. Everyone was super friendly and accommodating at this dealership. We ended up purchasing from this dealership and would definitely recommend friends and family to check them out.
Our sales professional, Jonathan was personable, knowledgeable, and witty. He made the whole used car buying experience actually pleasant. We honestly bought from him because he is such a great guy. I would 100% buy from Jonathan again!
Jospeh was awesome. He took care of my vehicle and kept me abreast of all and any changes in a timely manner. Definitely a great asset to this service dept.
Brought my car in to the service department for a 10k mile check up. Nicolas was my advisor and was so helpful! He answered all the questions I had and made it a great experience! I will certainly be returning for future service appointments!
Great experience and customer service . Will come back for my next car with Douglas and Charles again
I just bought my son his first car here. We went into the dealership the day before Thanksgiving with something very specific in mind. Unfortunately they did not have what we were looking for within our modest budget that day. Our sales representative Daniel did an excellent job of not only finding 2 different vehicles of interest the next day, but he also was able to sell us the vehicle that we wanted within the budget that we set for this purchase. Daniel is top notch at what he does and made this purchase very smooth and in a timely manner. 6 ...
Hamlet was very helpful
Service was excellent. Their Communication and patients was very pleasing. Mark and Michael handle us with care and it was much appreciated .
Had the car I wanted, overpriced with a horrible family package that they try to charge u 2k for. Still got the car I wanted
Very courteous, patient, concerned, knowledgeable, efficient, excellent customer service, just Awesome, follow up, very satisfied
I use Volkswagen of Orange Park for all my Service needs. I am satisfied with the Service every time. Thank you Service team and Lou your rock.
Excellent service on my 2017 Jetta provided by James Borum!!
Pretty
Awesome service and very friendly employees. Great experience 👍👍👍
Great experience. Excellent customer service. Mark and Michael make an excellent team.
I just brought a car from them. The process was nice and smooth. Douglas was an outstanding. They worked with us to give us the best deal they could eventhough the vehicle is in high demand and low supply. I can not say enough good things about them.
Gr8 service PERIOD .
Our experience in the car buying process at volkswagen of orange park was excellent from start to finish.
Very professional. Best customer service I’ve had in awhile. Joseph cares about his customers and puts their needs as priority one.
Mark and Michael made my car buying experience so easy and comfortable. I love my new car!
Had an appointment for an oil change, took almost two hours, then was charged more for misc costs, you’d think with higher costs than competitors they’d offer a better service or at least comparable one…sadly that is not the case. Company needs to learn how to not over book appointments, a basic management skill. That being said their chairs are very comfortable for those long waits that they force on their customers.
Everyone is always nice whenever I come in. I never have a problem but three hours just to change the battery? Even after I had an appointment is a bit much. I could’ve just changed it myself.
The service was quick and they kept me informed of what was happening. Everyone was real nice and helpful.
I’ve been coming here for seven years now and I’ve never had anything but great service from them.
Overall a great experience because we drove away in a brand new 2022 Taos. Our sales guy was Leo Galeas, although very young he done everything in his power to get us this nice ride. Very good guy to work with!! We came in on Sunday when they opened and didn't leave until around 5 pm. Took way too long in my opinion and they failed to get all the adhesive off the car left from the shipping wraps but it took me about 20 min to remove it myself at home. I could've left the car with them and came ...
Best Volkswagen store in the country
Brilliant car buying experience! Straightforward pricing online, over the phone and in person. Zach (sales) was great and over the top accommodating! Charles (finance) made you feel like you were life long friends by the end of the process. Even tho my purchase was late at night (we finished well after closing time) and being registered out of state, it was as smooth as could be. Thanks guys!
My experience at Volkswagen was the best! I've never experienced actually enjoying the process of getting a new lease. Thank you! I wish I could remember the name of the employee who assisted me. He was extremely helpful and had a great personality. I will definitely be back for my next car.
Very smooth and easy process. Everyone was very attentive. Overall great experience. Zach greeted us right away and helped us right along with the process.
The service team here are amazing!
Nice and courteous, thanks Joseph!
Zack, Charles and Will were very helpful during the buying process. I will buy my next vehicle at a Hanania dealership without hesitation.
Took my vw atlas in for 80k routine maintenance. They gave me a coupon and changed my battery with a 5 year warranty. Quick and easy dealership service experience compared to what we have experienced with other dealers it was amazing! Mo did a great job communicating with me and getting my vehicle out in time for my scheduled closing appt. Highly recommend! Go see Mo!
Joseph in service is great! Easy, fast and very courteous. I gave a great experience at Orange Park VW!
This was the easiest car purchase I ever made. I got everything I ask for and it took about 3 hours. Thank You so much
We had a great experience at VW OP. Mark was our sales guy and he was very professional and make the entire experience very east. I highly recommend them!
I came to this dealership to buy a used car but left purchasing a new jetta they gave me what I believe was more than fair of a trade in on my current car. (1,500 more than what I asked for) and gave me what I believe was a very fair price on a new car. If you’re in the market for a Volkswagen come here and make sure you ask for Mark Herrera! He was extremely friendly and made the car buying experience not stressful. Truly the guy deserves a promotion.
Svc advisor Natalee was very pleasant & professional. My car was taken care of expediently & the work done was explained fully. Would bring my VW back to this dealer.
Great customer service team! The car was serviced on time including a complimentary car wash.
I’ve been dealing with this dealer for a lot of years and have bought,I think, six new VWs from them. I wouldn’t have any problem recommending them to people looking to buy a VW.
Joseph was extremely helpful throughout the entire process 👏🏼
Everything went just great. Douglas was first class salesman I highly recommend this dealership
Happy that they through in a wash and vacuum, and the attendant that help process me was very pleasant. My only complaint is the length of time it took for the service.
I’ve had my car serviced here before and will keep coming back. As always, the experience is great. The staff is friendly and the waiting area is comfortable.
Natalee was very polite and professional!
The service staff are super friendly. Jospeh was ontop of keeping me updated on my 2020 Tiguan. He is very knowledgeable to which was great. ( I’ve been to many vw dealers that had no idea) natalee was amazing. Very personable and easy to deal with she was fast checking me in and getting my Tiguan back to service. They actually listen to you. I have ceramic coating they new right away to not wash it before I even asked. I gave 4 stars only because they are not great at calling you back at all.
Orange Park is my favourite place to get my VeeDub serviced. I can't think of going anywhere else. Even when things go wrong they make it right.
Joseph was super helpful. The service was quick and they fixed the problem.
Service Staff is always very polite and professional. Service is completed in a timely fashion.
Best customer service experience I wouldn’t take my car anywhere else Very knowledgeable and professional
In a very stressful stage in my life right now this was by far the best experience I have had buying a car. What’s usually a very stressful and time consuming purchase was a breeze. The entire team was amazing from the salesman, to the fiancé manager, to the cashier! The general manager goes above and beyond to make sure that you will get the best experience possible. If you are looking to purchase a vehicle this is where you want to go!
I live in Virginia and cars are hard to come by if you are looking for a specific model with specific features. I found what I wanted at VW Orange Park in Jacksonville. I worked with Hamlet who was great through the entire process. I flew in on a Saturday so I had time to drive the car back to VA. Test drove the car and had an issue which was fixed even though it took awhile. Other than the wait the experience was great.
The team here is incredibly professional and an absolute pleasure to work with! I’ve bought/leases cars from Mercedes, BMW, Audi, Land Rover and more and none compare in customer satisfaction. They are fair and transparent in everything the do. Jack Hanania has set the bar for an awesome car buying experience!
Left my car at 8am for an oil change + tire rotation and balance. Picked it up at 5pm only to find out all they had done was change the oil. They’ve offered to “make it right”, but this is a huge waste of my time July 2021 This time they did everything right, and made it right! Thank you, Moe!
Horrible disappointment we had been promised our deal was complete after 2 days and even paid the down payment only to be told it was miscommunication between sales and finance. The bank had approved it but was going to be a big loser for the dealership. The following day the deal was accepted and we took delivery. Not many dealerships would have owned up to the mistake and make it right at their expense.
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