Customer Testimonials
My husband and I had the best experience with the staff of Volkswagen of Orange Park! Ray (sales), Mark (sales manager) and Mike (financing) are awesome! Thank you guys for going above and beyond to get us the best deal on the best car to meet our needs!
Lisa was are sales consultant and she was great. I would have to say that was the best experience at a car dealership ever. You definitely have a customer for life. Mark bent over backwards to make are deal happen. Thanks to all of you.
Ray got me in the door with his professionalism and relaxed sales approach (nobody likes a thirsty salesman!) but Noslen made the deal. To be fair, I was going to buy my new Atlas no matter what…but I have never had such a great experience at a dealership. Between the great contagious energy Noslen exuded and the way-better-than-I-expected rate they were able to get me, I couldn’t be happier. I have waited two years to buy this car and not only did my salesman TOTALLY get my excitement - he MATCHED it. It felt as if I was ...
I had a great experience working with this dealership and a Nolsen Triana. We were able to do almost everything prior to arriving and walked out extremely happy with our new vehicle. I would recommend this location to anyone!
Love our new Tiguan. Douglas Bennett was our salesperson and we appreciated his knowledge about the vehicle we were interested in. Very professional and friendly. Chris was thorough and worked hard to get the options we wanted for the monthly payment we desired and got us a good interest rate. Manager was also flexible and we appreciate that this dealership stuck with MSRP when other dealers may not in these rough times. Highly recommend.
Many thanks to our salesman, Douglas Bennett and our finance expert Chris. We love our new 2022 Tiguan. Very friendly and knowledgeable. Appreciate that they gave us MSRP and didn't inflate price like other dealers.
Salesperson was great. Manager was good. Financial services were slow. Paperwork should have been quicker.
I had a great experience at this dealership. My salesman Noslen Triana was very nice and helpful. He made my wife and I were very comfortable during the buying process. He made sure every need was met. Very young but very passionate about his job and takes pride in giving great customer service. Next, the finance manager, Michael Lesnick was very thorough and explained everything to us. It was pretty late and the dealership was closed but yet he still took him time and made sure everything was good. Final, Charles Smith the general manager was very attentive to us. ...
I would like to thank the service manager along with Natalee and LuAnn in service for being so accommodating. You all epitomize great customer service. Thank you again
Natalee in the Service Department is the ultimate professional. Kudos to her for explaining to me in detail what to expect!
Natalee was great and took great care of us! She really made the service experience pleasant and keeping us informed on the latest status of my Arteon.
I had a great experience at VW of Orange park. My salesman Noslen Triana was very nice and made me feel very comfortable during the buying process. Thank you Noslen!
Thank you Noslen for the amazing feeling on getting this beautiful car
Awesome service!! I’ll definitely keep coming back.
Noslen and Mark took AMAZING care of me ! Definitely come check these guys out ! 🔥
Window shopping
Leo and Chris were awesome Excellent customer service I would recommend them to anyone who wants to buy a vehicle from Volkswagen of Orange Park
First of all, I came into the dealership nervous because I have been to 3 other dealerships and left out of each one with no car and consistent pulling of my credit. So I worked with Charles (the GM), and Leo the salesman to get the figures that I desired. 3 hours of waiting, the finance team was able to put me in a 2022 Volkswagen with NO money down and payment was in 400 range. I am sooo pleased that they cared enough to listen to my needs and wants and I was given what I asked for.
Leo and Mark were so helpful when I came in. Had a rough buyer day at many dealerships. They were last on my list to visit and were the best, should’ve been my start. They got me into a brand new car and worked the numbers to help fit my financial needs and wants. All in all great service from this dealership and specifically through Leo and Mark. Would recommend to all to hit these two up! Thanks for the awesome experience and the awesome brand new car.
Doug, the best, GREAT customer care, PATIENT, ABOVE and BEYOND. To the ENTIRE TEAM at Volkswagen Wagon of Orange Park, THANK YOU
Dominique and Lisa were fantastic. We were looking for a vw atlas with very specific details. They just so happened to have one in transit to the dealer. Dominique got all the details together for me and within an hour or so we had the vehicle reserved and picked up the next day. The sales team went out of their way to make this deal. Lisa sat with us and our children while we waited to sign all the paperwork. Everyone there seemed like really good honest people.
Douglas was absolutely incredible! Thank you so much for getting me my dream car ❤️
Nick, who was our Service Advisor did a fantastic job in communicating and following up with us. The service department found everything that was wrong and completed everything on time. Great service department!
I set an appointment. They were ready for me upon arrival. They took my car back. Nick told me it would be about two and a half to 3 hrs.
Our sales lady Lisa Hollingsworth and sales manager Mark Herrera we’re amazing to work with! We visited several times, but they just didn’t have quite what we were looking for. Mark kept in touch with any new Atlas’ he could find and surprisingly he found our unicorn black Atlas SEL R-line that we had been searching for for months! They were very personable and I feel like we left as new friends! We were disappointed in VW St. Augustine’s customer service, but were so impressed with the service and friendliness at VW of Orange Park. Thanks guys!!
The front desk was personnel was great and kept communicating with me while I waited on my car. My only concern is the car was still pulling but other than that they were great.
Great experience today! Nicholas was very kind and helpful, and kept me updated throughout my service. Was done sooner than expected, and they even washed my car for me!
Super caring people.
My husband and I have purchased 5 vehicles from this dealership over the past 10 years. Each time it has been very pleasant and the people working there are always professional. Each time we got our vehicle serviced, the customer service is always top notch and done in a timely manner.
I’m a very satisfied customer!! The customer service is fantastic! Ashley Maharaj was the best salesperson I have ever met and she really went out of her way to make sure that I drove away in the vehicle of my dreams
Great experience the process was quick and convenient and they have good selection thank you Kevin
5/10/22 I had to update my review because I am super impressed with my Jetta. The trunk space it has for a small sedan is crazy!!! I loaded my car with 10 bags-2cu of soil and 6-10ft long wood deck panels for my garden box I was building. I was still able to close the trunk with all the supplies in my car. See pics below!!! I absolutely love my Jetta!!! Thank you @ Hamlet once again!! So far I have bought 2 cars from them. I have had the best experience. Salesman Hamlet listens and works diligently to make my request ...
Thanks Mark for all the time and effort you put in getting me approved for my truck. Thanks to Ashley for taking the time to accommodate me on everything I needed and making me feel at home. Also thanks to Mike in the financing department for taking the time to make sure I understood everything that I signed. MARK, ASHLEY, MIKE, YOU'RE. THE BEST THANKS GUYS YOU'RE THE BEST BE SAFE AND GOD BLESS. THANKS AGAIN EVERYONE.
Hamlet was efficient and caring!!! Big help in getting my payment lowered and a better interest rate. He even went above and beyond to get my Jetta and delivered to me at home!!! Great team work at the dealership from the Salesman Hamlet to Finance Chris.
Best of the best in all my years of buying autos I rate this place and my Sales Lady Ashley the best
Walking in Kevin Hall went above and beyond. I honestly felt like he really cared about our sale. He doesn’t stop servicing once you leave the lot either by checking in or saying Merry Christmas. I highly recommend stopping in and asking for Kevin!
My experience was truly a rewarding one. Ashley Maharaj paid attention to us. So helpful! So caring and thoughtful. She didn't treat us as if we were another sale. She really cared about what we wanted and needed. I didn't think we'd get a vehicle from them, being that your dealership seems so upper crust and ritzy but she and other associates weren't acting at all that way. They made us feel as if we belonged there. They made us feel as if we were special and it wasn't phony. I am very thankful for ...
Great experience working with Ashley Maharaj, she was friendly and patient and not pushy. Ashley was patient while waiting for my trade in vehicle to arrive. I would return based on my experience. Also, Mark was great to work with and Michael in finance. Thank you
I had a great experience at the Volkswagen dealership. They worked extremely hard to get me approved for a car and I'm so thankful to everyone that was involved. I enjoyed having Ashley ride with me in my test drive I enjoyed the conversation she worked really hard to find me the right car. Thanks to everyone one that has had at part in get me a ride.
Thank y’all for helping us find the same truck next time going for a brand new truck
Natalee was awesome in the service department!!
Staff is friendly and approachable. Effective and efficient systems are in place. They provide professional service.
Customer service is outstanding. There was a hiccup, However, the issue was handled efficiently and my customer service rep was EVERYTHING...Ensuring I was satisfied.
Great Experience from the beginning, Douglas was great all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend.
I always felt valued and respected at VW of Orange Park. A relationship that began in 2012 and continues to this day.
Service representative is very good and even though under staffed got me in on time and out in a reasonable time. Car wash is never available. Lou Ann did a good job as well as the cashier..Ms. Blue.. very clean dealership
Ashley Maharaj was AMAZING! ! She got me into a car that fit me perfectly! She sat with me talking about anything and everything for what felt like 3 minutes! Thank you so much Ashley you rocked it!
Ashley Maharaj was AMAZING!! She got me into a car that fit me perfectly! She sat with me talking about anything and everything for what felt like 3 minutes! Thank you so much Ashley you rocked it!
Natalee is very professional and helpful, she got my vehicle serviced quickly. Thank you
Ashley Maharaj was a pleasure to deal with. As a salesperson myself, I appreciated the customer service exhibited by Ashley! I would highly recommend my friends and family to Ashley for their next vehicle! If you go to VW of Orange Park, you’d miss out not dealing with Ashley!
Immediately felt comfortable with the staff ( Joseph, Louann, Master Mechanic, and Nick). They guided me in right direction for vehicle services. I wasn't disappointed. My travel home was successful. I'm grateful. Many "Thanks" to them. I'd drive the 9 hours back just to experience the same or greater levels of professionalism. Thank y'all.
Service rep was very concerned about the service I requested for my VW Jetta. He went the extra mile!!
Ashley Maharaj met us at the door with a genuine smile and a welcome that was real. I knew instantly that my husband and I wouldn't have to go elsewhere for car service. I wanted to get a vehicle for my family that would help with shopping and lugging our two dogs around and taking our two sons to school and wherever else we needed to go. She didn't give me the "women need safety speech or the instinctive sales pitch that usually occurs." She listened and was attentive to our needs. I can't appreciate ...
I don't own a Volkswagen but I did purchase a used vehicle here, the salesman Mark was really helpful and precise with the paperwork, service department was also very good for they swapped tires from my old truck to the new one. Highly recommend
I was rather nervous prior to going to this dealership. I'm single and cars are really not my thing. I was so happy from the moment I walked in to the time I left. The service department employee explained everything to me in a way I could understand. My Jetta is now in perfect shape. I would recommend this dealership to anyone with a Volkswagen. You won't be disappointed. The only thing that was unexpected was the length of time it took to complete everything. But I looked at it this way...I was able to binge watch ...
Kevin did a wonderful job assisting us in getting a new car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible.
My experience there was very helpful. The guy named Mr. Joseph In service, was understandable he made sure I got all the information there was. I hope that if anyone go to service at Volkswagen that they will get a change to have Mr.Joseph very nice friendly and eta…
Very quick and efficient transaction. Mark stayed in touch with me and kept me informed every step of the way.
Excellent location. Excellent access to Service Department. Immediate, courteous reception from all members of the Service Department.
Daniel was great; extremely polite and professional. It is easy to see why the Hanania's Volkswagen dealership is so successful. I would buy another vehicle there without hesitation.
Nick called me and told me to get my car two days early. Thank you guys so much!
Congrats to the new GM - Charles thanks again for your service team. Natalee..awesome individual
I'm extremely happy with the service I received today at the dealership. Nick was my service advisor and he was both courteous and professional throughout all phases on my check in and check out experience with him. His overall demeanor was warm and friendly. Nick customer service was outstanding because he took the time to explain the services I would be receiving while answering the questions that I had.
Great V.W. dealership
I am very happy with the service & support I received. My service advisor Nick was very professional, he listened to my concerns and made recommendations that would best resolve the issues I reported. I was very comfortable with his knowledge & expertise. My car was repaired as needed & returned freshly vacuum & washed. I really love the service at this dealership
I went in wanting a specific car and left with the car I wanted. Doesn’t get better than that!
They were quick courteous time and very friendly
Richard and Justin were wonderful to work with. Highly recommend. Made the car buying process very easy.
The gentleman that did our intake for service was really nice and tried to be helpful. The dealership was short staffed due to sickness and this opened the door for longer wait times. I was fine waiting, but felt that the department could have been courteous and called upcoming appointments to give a heads up on the delays. I was to receive a complementary wash and vac. The detail department was having a bad day. The wash was poor and the vacuum even worse. I don't feel that they even vacuumed the car at all when there is still ...
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