Customer Testimonials

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DealerRater Oct 4, 2022

Alex, Mark and Wyatt made our new car buying a great experience! Thank you Volkswagen of Orange Park!

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DealerRater Oct 4, 2022

Thank you to my Big Brother Noslen for helping me get into a beautiful Car ! He made the process super simple and smooth. I appreciate Mark and Bryan as well you guys have a great team 😇💞💞

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DealerRater Sep 28, 2022

Outstanding customer service while resolving a maintenance issue with my car. Appreciate the team’s timelines/concern for resolving my problem. Special appreciation to Lee (who came to work and repaired my car on his day off); Maurice; and Nick.

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DealerRater Sep 22, 2022

Great staff over here! I had a last minute roadtrip and needed an oil change as well. The confidence of knowing my VW was serviced by this dealership made my trip a breeze!

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DealerRater Sep 18, 2022

Noslen was excellent and made the experience really wonderful for our new driver. The car was clean, in condition as expected and drives great! Very pleased!

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DealerRater Sep 18, 2022

Everyone at VW OP was super helpful and polite. They did everything they could to make sure I got the vehicle I wanted

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DealerRater Sep 13, 2022

I came in with the hope of leaving with my wife's dream car, and TC made it happen!

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DealerRater Sep 8, 2022

Nick in service was so helpful getting my car driving again. He helped me find a part needed when the VW part was on back order. This was great customer service!

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DealerRater Aug 30, 2022

We'll have to say that TC salesman was very good and you know issues were taken care of very quickly and I believe it was a fair price for what I got and want to thank them for their help and I have no problem recommending other people to go there

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DealerRater Aug 29, 2022

Made an appt for a recall repair. From check-in the team was friendly and explained everything. I received updates after initial inspection, once recall completed and while car was being washed. A+.

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DealerRater Aug 26, 2022

TC and Wyatt were great help throughout the car buying process. They were very friendly, patient, and knowledgeable.

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DealerRater Aug 23, 2022

Sales staff was extremely courteous, knowledgeable, and professional. I would purchase another vehicle from them in the future.

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DealerRater Aug 20, 2022

I brought my vehicle in for an oil change and the rotated my tires and all in a timely manner.

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DealerRater Aug 19, 2022

Mr. Toraine Campbell is an outstanding Sales consultant. Extremely helpful and down to earth. Most importantly he is not overbearing and made our car buying experience worth the time invested. The financial department needs some work on communication techniques. Final price was good but took a lot of work to get there. Do your homework on fees. Over all a much better dealership experience than the majority I dealt with in the JAX area.

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DealerRater Aug 17, 2022

TC was a great salesman for someone new to the position. Mark was wonderful! He worked with me to get me in my new car. Chris was difficult to pin down to complete paperwork to finish sale. The approach to sale me a warranty package (that included oil changes, etc), was upsetting to me. I do not want to be "Forcefed" anything. I got inconsistent information about services provided after the sale. The family plan should be optional. I nearly left to see another dealership because I was forced to have this provided, affecting the cost of the ...

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DealerRater Aug 12, 2022

Great experience at Volkswagen went in for an oil change an they helped me to trade in an upgrade great service

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DealerRater Aug 11, 2022

Muy satisfecho conbel dealer,y en especial con noslen triana muchas gracias .y muy bueno carro.

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DealerRater Aug 7, 2022

Hamlet was a wonderful salesman. Very helpful and informative. I love my new GLI! Thanks for everything.

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DealerRater Aug 7, 2022

Selection and options were great. The layout was easy and accessible. The dealership was clean and inviting

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DealerRater Aug 3, 2022

We’ve purchased 3 cars from Volkswagen of orange park and they’ve always taken great care of us!

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DealerRater Aug 1, 2022

My experience here was fantastic. Very friendly and helpful. Will recommend to anyone looking for a car!!

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DealerRater Jul 28, 2022

Great service the minute I walked in the service office. Natalee took good care of me. Let me know when the car was taken back to service and when the car was ready.

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DealerRater Jul 28, 2022

My experience at vw orange park was good. Marquis did a great job in listening to my needs and wants. What I liked especially was that he was not pushy and worked with his Mgr on getting me the best deal they can. From time I requested to see him from an email he sent me earlier that day, he didn't leave my side till the deal closed. Above and beyond was the service Marquis gave, see him, he won't disappoint 🤗

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DealerRater Jul 27, 2022

Met with Mr. Toraine Campbell to purchase a vehicle. His positive energy, kindness and patience set him apart. Very nice experience! Highly recommend this dealership. Don't forget to ask for Toraine!

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DealerRater Jul 26, 2022

Service department was great. They were busy but Nicolas got me in for an oil change and out in about 30 minutes.

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DealerRater Jul 24, 2022

all the staff are frendly and helpfull. we love our new Taos SEL it is fun to drive.

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DealerRater Jul 20, 2022

I am happy with my purchase, Daniel helped us with pure purchase, great personality, courteous and patient. I am happy with my purchase and the price. I would definitely go back for a second vehicle to buy from VW of Orange Park.

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DealerRater Jul 18, 2022

We own three VW’s and receive excellent & efficient service every time! The facility is always clean and the employees are always kind and helpful. Nick helped me today and did a great job! He even had my car ready and back to me earlier than I expected!

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DealerRater Jul 13, 2022

I was with Ford for many years but since I got my tag people here have been fantastic from every aspect meeting greeting cashier cashier car service just an outstanding situation they do a good great job to good team

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DealerRater Jul 13, 2022

Superb service received from Lisa! She’s personable, witty and is not pushy nor overbearing. I enjoyed her & am extremely happy with my purchase…2022 Tiguan SE R-Line. Also, a special “Thank You” to Mark, Danny & Michael in Finance. You all make a great team. - Jessica & Zoi - 7/11/2022

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DealerRater Jul 11, 2022

Absolute pleasure to deal with a crew of people that are so professional and competent. What a great dealership.

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DealerRater Jul 11, 2022

I love everyone at this dealership. From Donnie to noslen my amazing sales person to mark who made it happen idk how but he has the magic touch to Chris in financing. The whole process was a process but they never gave up. Truly blessed to be part of an amazing family. Also thank you Lisa for keeping them all in check 😁

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DealerRater Jul 10, 2022

Professional Very polite quick response Drop off and pickup was a breeze. Went above and beyond expectations

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DealerRater Jun 28, 2022

We have bought 4 vehicles from this dealership. Hamlet (salesman) took care of us each time and made sure to work diligently at any hour of the day to make sure our needs and wants were met. He was great at facilitating the experience to be effortless and smooth every step of the way. He’s the main reason we return to this dealership time after time. Chris in finance was upfront and honest throughout the financing and paperwork process, he was very concise and great at explaining the ins and outs of closing the deal. We are very grateful to ...

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DealerRater Jun 25, 2022

My husband and I had the best experience with the staff of Volkswagen of Orange Park! Ray (sales), Mark (sales manager) and Mike (financing) are awesome! Thank you guys for going above and beyond to get us the best deal on the best car to meet our needs!

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Cars Jun 13, 2022

Love our new Tiguan. Douglas Bennett was our salesperson and we appreciated his knowledge about the vehicle we were interested in. Very professional and friendly. Chris was thorough and worked hard to get the options we wanted for the monthly payment we desired and got us a good interest rate. Manager was also flexible and we appreciate that this dealership stuck with MSRP when other dealers may not in these rough times. Highly recommend.

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DealerRater Jun 12, 2022

Salesperson was great. Manager was good. Financial services were slow. Paperwork should have been quicker.

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DealerRater Jun 2, 2022

Natalee in the Service Department is the ultimate professional. Kudos to her for explaining to me in detail what to expect!

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DealerRater May 20, 2022

Leo and Chris were awesome Excellent customer service I would recommend them to anyone who wants to buy a vehicle from Volkswagen of Orange Park

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DealerRater May 16, 2022

Leo and Mark were so helpful when I came in. Had a rough buyer day at many dealerships. They were last on my list to visit and were the best, should’ve been my start. They got me into a brand new car and worked the numbers to help fit my financial needs and wants. All in all great service from this dealership and specifically through Leo and Mark. Would recommend to all to hit these two up! Thanks for the awesome experience and the awesome brand new car.

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DealerRater May 13, 2022

Nick, who was our Service Advisor did a fantastic job in communicating and following up with us. The service department found everything that was wrong and completed everything on time. Great service department!

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DealerRater May 12, 2022

I set an appointment. They were ready for me upon arrival. They took my car back. Nick told me it would be about two and a half to 3 hrs.

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DealerRater May 5, 2022

My husband and I have purchased 5 vehicles from this dealership over the past 10 years. Each time it has been very pleasant and the people working there are always professional. Each time we got our vehicle serviced, the customer service is always top notch and done in a timely manner.

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DealerRater May 2, 2022

I’m a very satisfied customer!! The customer service is fantastic! Ashley Maharaj was the best salesperson I have ever met and she really went out of her way to make sure that I drove away in the vehicle of my dreams

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DealerRater May 2, 2022

Great experience the process was quick and convenient and they have good selection thank you Kevin

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DealerRater May 1, 2022

Thanks Mark for all the time and effort you put in getting me approved for my truck. Thanks to Ashley for taking the time to accommodate me on everything I needed and making me feel at home. Also thanks to Mike in the financing department for taking the time to make sure I understood everything that I signed. MARK, ASHLEY, MIKE, YOU'RE. THE BEST THANKS GUYS YOU'RE THE BEST BE SAFE AND GOD BLESS. THANKS AGAIN EVERYONE.

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DealerRater Apr 30, 2022

Hamlet was efficient and caring!!! Big help in getting my payment lowered and a better interest rate. He even went above and beyond to get my Jetta and delivered to me at home!!! Great team work at the dealership from the Salesman Hamlet to Finance Chris.

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DealerRater Apr 30, 2022

Best of the best in all my years of buying autos I rate this place and my Sales Lady Ashley the best

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DealerRater Apr 29, 2022

Walking in Kevin Hall went above and beyond. I honestly felt like he really cared about our sale. He doesn’t stop servicing once you leave the lot either by checking in or saying Merry Christmas. I highly recommend stopping in and asking for Kevin!

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DealerRater Apr 23, 2022

My experience was truly a rewarding one. Ashley Maharaj paid attention to us. So helpful! So caring and thoughtful. She didn't treat us as if we were another sale. She really cared about what we wanted and needed. I didn't think we'd get a vehicle from them, being that your dealership seems so upper crust and ritzy but she and other associates weren't acting at all that way. They made us feel as if we belonged there. They made us feel as if we were special and it wasn't phony. I am very thankful for ...

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DealerRater Apr 22, 2022

Great experience working with Ashley Maharaj, she was friendly and patient and not pushy. Ashley was patient while waiting for my trade in vehicle to arrive. I would return based on my experience. Also, Mark was great to work with and Michael in finance. Thank you

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DealerRater Apr 22, 2022

I had a great experience at the Volkswagen dealership. They worked extremely hard to get me approved for a car and I'm so thankful to everyone that was involved. I enjoyed having Ashley ride with me in my test drive I enjoyed the conversation she worked really hard to find me the right car. Thanks to everyone one that has had at part in get me a ride.

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DealerRater Apr 22, 2022

Thank y’all for helping us find the same truck next time going for a brand new truck

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DealerRater Apr 19, 2022

Staff is friendly and approachable. Effective and efficient systems are in place. They provide professional service.

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DealerRater Apr 17, 2022

Customer service is outstanding. There was a hiccup, However, the issue was handled efficiently and my customer service rep was EVERYTHING...Ensuring I was satisfied.

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DealerRater Apr 16, 2022

Great Experience from the beginning, Douglas was great all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend.

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DealerRater Apr 12, 2022

I always felt valued and respected at VW of Orange Park. A relationship that began in 2012 and continues to this day.

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DealerRater Apr 12, 2022

Service representative is very good and even though under staffed got me in on time and out in a reasonable time. Car wash is never available. Lou Ann did a good job as well as the cashier..Ms. Blue.. very clean dealership

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DealerRater Apr 9, 2022

Ashley Maharaj was AMAZING!! She got me into a car that fit me perfectly! She sat with me talking about anything and everything for what felt like 3 minutes! Thank you so much Ashley you rocked it!

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DealerRater Apr 7, 2022

Ashley Maharaj was a pleasure to deal with. As a salesperson myself, I appreciated the customer service exhibited by Ashley! I would highly recommend my friends and family to Ashley for their next vehicle! If you go to VW of Orange Park, you’d miss out not dealing with Ashley!

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DealerRater Mar 25, 2022

Service rep was very concerned about the service I requested for my VW Jetta. He went the extra mile!!

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DealerRater Mar 9, 2022

Kevin did a wonderful job assisting us in getting a new car. The entire staff was very kind to us throughout our transaction. Thank you for making this big decision as smooth as possible.

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DealerRater Feb 28, 2022

Very quick and efficient transaction. Mark stayed in touch with me and kept me informed every step of the way.

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DealerRater Feb 28, 2022

Excellent location. Excellent access to Service Department. Immediate, courteous reception from all members of the Service Department.

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DealerRater Feb 11, 2022

I'm extremely happy with the service I received today at the dealership. Nick was my service advisor and he was both courteous and professional throughout all phases on my check in and check out experience with him. His overall demeanor was warm and friendly. Nick customer service was outstanding because he took the time to explain the services I would be receiving while answering the questions that I had.

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DealerRater Jan 31, 2022

I am very happy with the service & support I received. My service advisor Nick was very professional, he listened to my concerns and made recommendations that would best resolve the issues I reported. I was very comfortable with his knowledge & expertise. My car was repaired as needed & returned freshly vacuum & washed. I really love the service at this dealership

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DealerRater Jan 27, 2022

Richard and Justin were wonderful to work with. Highly recommend. Made the car buying process very easy.

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DealerRater Jan 21, 2022

My car had a recall. It was fast and friendly service. And the waiting area was clean.

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DealerRater Jan 15, 2022

Great attention given by Kevin in service department after I blew out my tire hitting a pothole.

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DealerRater Jan 4, 2022

The process was quick and easy. The sales person kept me informed of every step. This is the second time I purchase a car from this dealership.

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DealerRater Jan 1, 2022

Maurice, AKA “Mo’” was particularly helpful. I appreciate his attention to detail. He was very thorough.

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DealerRater Dec 19, 2021

Our salesman Daniel K. was extremely helpful and really listened to what we were in the market for. Everyone was super friendly and accommodating at this dealership. We ended up purchasing from this dealership and would definitely recommend friends and family to check them out.

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DealerRater Dec 12, 2021

Great experience and customer service . Will come back for my next car with Douglas and Charles again

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DealerRater Nov 10, 2021

Very courteous, patient, concerned, knowledgeable, efficient, excellent customer service, just Awesome, follow up, very satisfied

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DealerRater Nov 5, 2021

I use Volkswagen of Orange Park for all my Service needs. I am satisfied with the Service every time. Thank you Service team and Lou your rock.

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DealerRater Oct 21, 2021

Our experience in the car buying process at volkswagen of orange park was excellent from start to finish.

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DealerRater Oct 18, 2021

Very professional. Best customer service I’ve had in awhile. Joseph cares about his customers and puts their needs as priority one.

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DealerRater Oct 14, 2021

The service was quick and they kept me informed of what was happening. Everyone was real nice and helpful.

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DealerRater Oct 7, 2021

I’ve been coming here for seven years now and I’ve never had anything but great service from them.

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DealerRater Sep 30, 2021

My experience at Volkswagen was the best! I've never experienced actually enjoying the process of getting a new lease. Thank you! I wish I could remember the name of the employee who assisted me. He was extremely helpful and had a great personality. I will definitely be back for my next car.

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DealerRater Sep 24, 2021

Very smooth and easy process. Everyone was very attentive. Overall great experience. Zach greeted us right away and helped us right along with the process.

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DealerRater Sep 10, 2021

This was the easiest car purchase I ever made. I got everything I ask for and it took about 3 hours. Thank You so much

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DealerRater Aug 28, 2021

Svc advisor Natalee was very pleasant & professional. My car was taken care of expediently & the work done was explained fully. Would bring my VW back to this dealer.

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DealerRater Aug 27, 2021

Great customer service team! The car was serviced on time including a complimentary car wash.

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DealerRater Aug 26, 2021

I’ve been dealing with this dealer for a lot of years and have bought,I think, six new VWs from them. I wouldn’t have any problem recommending them to people looking to buy a VW.

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DealerRater Aug 17, 2021

Service Staff is always very polite and professional. Service is completed in a timely fashion.

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Cars Feb 24, 2018

The entire process was painless. Very friendly and helpful. Negotiations were low key and the final price was better than hoped for. They located the exact car I wanted.


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