Customer Testimonials
Great and friendly people. Never expected to leave with a car today. They made it easy
Ben was awesome. He was quick to respond, communicated well, and made sure my car was safe for my two week trip. I’ll always ask for him!!!
Outstanding!!!!
Frank (Fransisco) did a phenomenal job throughout the entire car buying process - we are lucky to have met him. We appreciate his hard work and dedication to making sure we were making the right choice.
Frank did a phenomenal job throughout the entire car buying process - we are lucky to have met him. We appreciate his hard work and dedication to making sure we were making the right choice.
Khalil Dempsey was amazing! He was so friendly, not pushy and kept the conversation going during the waiting periods. Such a great person with a good head on his shoulders! I see lots of success for him. Management was even wonderful. Everyone was just so pleasant!
Not all dealers are exactly the same, not all salespeople are the same. Ray treated me extremely well, as did the rest of the staff. The process was easy enough, and I’m very happy with my purchase. Thank you to everyone at the dealership that helped what could have been a stressful experience be smooth and enjoyable.
Our service guy took care of every one of our needs. Could not have asked for a better.
KD gave me the best experience when car shopping treated me like royalty and made sure I loved the vehicle I picked I highly recommend him for your car buying experience.
Great staff not pushy great job Scott pantin awesome sales listen to your needs and help
First off, the scheduling was last minute on my part! I was fortunate enough to book the last appointment and I arrived early. The entire staff made sure I was greeted promptly, asked if I needed anything, and kept me informed of my car status (both verbally and electronically via text). The establishment was clean and the employees were dressed professionally. I am no stranger to this particular VW Dealership; however, my experience is just as welcoming as the first time. I will continue to do business with VW for the rest of my cars; I simply love the product.
The service department was very friendly and accommodating. Thank you!
Excellent service from both Samantha and Riley. Waited an excessive amount of time for the finance manager. I finally decided to wait in the showroom while he proceeded to shoot the bull with another employee. What should have been a 5 rating is now a 4 star rating. If it wasn’t for the superb job from both Samantha and Riley I would have given a lower rating. What should have taken 2 hours max ended up taking almost 5 hours.
Very awesome staff not pushy they listened to my needs and helped make it easily to get my truck
The service attendant kept giving me updates in person vs. a text message. He also only recommended services that went along with what I was getting done.
The customer service at this dealership is top tier. Scott was awesome and made my experience a breeze! He was very knowledgeable and helpful in choosing the perfect vehicle. Definitely worth my 1 hr + drive to get the best! I would recommend this dealership to anyone!
The customer service at this dealership is top tier. Scott was awesome and made my experience a breeze! He was very knowledgeable and helpful in choosing the perfect vehicle. Definitely worth my 1 hr + drive to get the best! I would recommend this dealership to anyone!
I choose this rating bc the customer service was impeccable!!
No pressure. Informative staff.
Quick and courteous professional service. Start to finish no hassle no haggle. Very happy with my purchase.
After going to other dealerships and not getting very friendly service my mother and I came to Volkswagen. As soon as we arrived we were warmly welcomed. Great service. I left very happy with my new GTI.
(Translated by Google) Since we arrived at the dealership, the service advisor treated us excellent, offered us options for our service and they had the car on time. (Original) Desde que llegamos al concesionario la asesora de servicio nos trató excelente, nos ofreció opciones para nuestro servicio y tuvieron el auto en tiempo.
If you are in the market for a vehicle tge sales team at Volkswagen Orange Park didn't disappoint. Thank you Ray (sales) for going above and beyond! I walked in with one color combo in mind and walked out with something better. I've been my buying my cars here for years, I have to say , this was hands down a great experiences. Thanks to all that helped in making this deal.
Very satisfied with the assistance I received from Allen. Hes courteous and great with communicating what's going on. Highly recommend Allen for your auto service needs.
Didn’t feel pressured when wanted to look around.
Mr Charles the GM was so nice and very helpful!!!!!!!!!!!!
Ray in sales was extremely helpful and really knows how to present the features of the vehicles he sells to his customers. Shopping here was a pleasant experience.
Very professional and courteous. Asked me questions about what I wanted and didn’t want and didn’t try to sell me anything other than my requests.
(Translated by Google) I was attended very professionally by Mr. Francisco Dones. He helped me get a good deal and get a quote in line with what I had predicted. Very grateful to this gentleman, he was transparent and convincing and with exceptional and fast treatment. Volkswagen of Orange Park won and I won. Take care of this gentleman, he can be very useful in your negotiations, I am very grateful to him. (Original) Fui atendido muy profesionalmente por el Sr. Francisco Dones. Me ayudó a realizar un buen negocio y obtener una cotización conforme a lo que yo ...
Very polite and helpful regarding my concern..
BEST VW Dealership! The hubby and Francisco got me what I wanted. I've NEVER had a brand new car and I got one that we could afford without any hassle. Great customer service all around, GM, Manager, Finance, Detailing everyone especially Francisco Dones. You guys are stand up and you stood out to me! Thank you, thank you, thank you!
(Translated by Google) Excellent service from the contact, easy for all the documentation and definitely Ray's help was impressive. The attention in Spanish was spectacular and they made sure everything was clear. It could be improved in the family plan that was not so clear to me. (Original) Excelente servicio desde el contacto, facilidad para toda la documentacion y definitivamente la ayuda de Ray fue impresionante. La atencion en espanol fue espectacular y se aseguraron de que todo quedara claro. Pudiera mejorarse en el family plan que no me quedo tan claro.
I was treated GREAT by everyone at Jack Hanania VW in Orange Park. My salesman Francisco Dones was the BEST! No complaints from the beginning to the end! From the GM, manager, contracts and all good customer service
Can not say enough about this dealership who I have been coming to fo ryears to buy cars and get service on those same cars. I went in last Friday just after lunch to purchase an ID.4 Pro that had just arrived at the dealership and between Odell and Douglas - they helped me get everything done for the purchase and off the lot in my new car. Will continue to do business with these folks have they have always taken good care of me and my vehicles. P.S. Doing paperwork electronically with Roger was the best thing ever!
Ben is a great service representative. Everything was handled in a timely manner.
Great experience-enjoyed working with Frank! Appreciate him sticking with us and completing our deal.
Ray Gordon was so helpful and went the extra mile to get me the perfect car. He went out of the way to make sure we got lunch while we were waiting. Excellent service! Keep up the good work
We bought a VW the old-fashioned way!! We went in without an appointment and were met by Ray. He was without a doubt the best salesperson I've ever had while buying a car. He was courteous, professional and beyond knowledgeable about the Tiguan we bought. Our experience was fantastic, we would highly recommend Hanania VW.
Scott Pantin was an absolute treat. This gentlemen let us know about his ability to search for our needs across the dealerships they had in the area. We zeroed in on a couple options and found something perfect for our needs. The rest of the process was very smooth, the inside waiting area of their dealership had some super comfy chairs, and everyone we interacted with was respectful/courteous.
Scott Pantin was an absolute treat. This gentlemen let us know about his ability to search for our needs across the dealerships they had in the area. We zeroed in on a couple options and found something perfect for our needs. The rest of the process was very smooth, the inside waiting area of their dealership had some super comfy chairs, and everyone we interacted with was respectful/courteous.
Scott Pantin was an absolute treat. This gentlemen let us know about his ability to search for our needs across the dealerships they had in the area. We zeroed in on a couple options and found something perfect for our needs. The rest of the process was very smooth, the inside waiting area of their dealership had some super comfy chairs, and everyone we interacted with was respectful/courteous.
(Translated by Google) THAT (Original) NA
Always excellent service
I wish I give give 100 stars!! Let me start with Mrs. Lisa I cannot say enough good things about her!!! She was sweet, understand and most importantly HONEST!!! Then you have Mr. Scott & Mr. Mike! They absolutely went above and beyond to get me what I needed. All I know is, whenever I need a car I'm coming here; Unless those 3 amazing people are gone. I'll follow wherever they go. Thank you so much for making my year! God bless you guys
Customer service is very personable
Benjamin was an outstanding representative. Kept me proactively informed.
Honest and fair. We bought our new Taos and couldn't be happier with the experience. They appraised our trade fairly and priced their car at MSRP. The sales staff was patient and helpful. They genuinely wanted us to get the best car for our needs.(no pressure). That's the way buying a car should be!
Was in and out with what I wanted. The sales rep Frank made the transaction easy and hassle free and went above and beyond to help me
Ray did an excellent job of respecting my wishes and provided a great buyers experience.
Quick service and nice people
The service department is always great. The appointment time is always followed, the wait is always minimal and the staff is friendly.
Lisa and the entire sales/finance staff went above and beyond to help me and my family out in our situation. I would recommend to everyone to go visit Lisa and enjoy the new vehicle you purchase from her.
We purchased a 2023 Volkswagen Atlas today. Our sales person was Lisa and she was absolutely fabulous!! She went to bat for our deal and made sure we were happy with each step of the process. We would definitely recommend her and this dealership to everyone we know! I also want to add that Roger who did our finance paperwork was a pleasure to work with! Thank you so much for making our car buying experience one of the best we've had!
Very grateful to all the Staff, especially Noslen, wonderful customer service and very professional... Thank you 🥰
I went to ask service question and Ben the service guy helped me out with no problem. And he was looking sharp representing good quality service and made me feel like family. That gentleman made me want to keep coming back for great service.
I go to this dealership for my service needs. Everyone here has been very helpful. Sometimes things take a while to get done, but there are other times we’re they are quite fast. I appreciate this dealership and their service employees.
Truly can’t say enough about TC, Mark, Roger and my overall experience at VW of Orange Park. They heard my needs, reassured me and made it happen. From the moment I stepped foot on the lot, TC promised me that he was not the usual salesman and this proved to be so true! Thanking God for guiding me to VW of Orange Park. I look forward to being a returning customer. Do yourself a huge favor and ask for Toriane “TC” Campbell. Tell him Melanie sent you and I promise you won’t regret it.
An unfortunate situation landed us back in the market for a new vehicle. Scott, our sales rep, listened to what we were looking for, didn't use any fast talk or high pressure tactics, and made sure to keep full transparency throughout the car buying process. Very pleasant experience. Would definitely recommend this dealership (especially Scott) to anyone in the market.
An unfortunate situation landed us back in the market for a new vehicle. Scott, our sales rep, listened to what we were looking for, didn't use any fast talk or high pressure tactics, and made sure to keep full transparency throughout the car buying process. Very pleasant experience. Would definitely recommend this dealership (especially Scott) to anyone in the market.
We are very happy and grateful for all your help especially Alex. very satisfied and happy with our purchase.
It was a pleasure to work with Mr. Toraine Campbell on the purchase of my new vehicle. He was knowledgeable about the products and informed me of the process to buy the car. Additionally, he followed up after the sale to see if I had any questions regarding the vehicle. I will recommend Mr. Campbell to friends and family when they need to purchase a vehicle.
It was an great experience with my sales guy, an would come back anytime in the future!
Excellent customer service. Ben knocked it out of the park! Thank you.
The staff is friendly and welcoming to everyone. I would recommend they service on purchasing a vehicle
Frank at Volkswagen helped us find the perfect SUV for our family. Outstanding work ethic and we appreciated the honesty from Frank as well as from his managers. It did not take us long at all to find the right vehicle at the right price. Thank you Frank Dones for your hard work and for being patient with us! Will definitely be doing more business with him and Volkswagen in the future.
The customer service her is so awesome! Mr. Maurice and Benjamin are great to work with. They both took the time to listen carefully and answer my detailed questions. Kudos to them both for great customer service skills!
Frank is wonderful!!!! He really made everything so simple & easy. 10/10 will recommend you guys to friends & family!!
I had an amazing experience at Volkswagen. It was my first time buying a brand new car for myself! Lisa and Roger made the process super easy, quick, and answered all of our questions respectfully. I would recommend anyone looking to buy a quality vehicle with quality staff to buy from this dealer. Thank you guys!
Always very helpful and kind. Best service, follow up, and efficiency. Thanks!
We had an amazing experience at VW Orange Park. Scott P. was genuine and very knowledgeable. I knew the vehicle I was looking for and he made sure I was was fully informed on all features. I was completely comfortable during the sale and left very happy! Randy in finance was a pleasure to deal with as well. Highly recommend!
Toraine Campbell my salesman did a great job but was not and still is not happy with the Manager Mark Herrera and John Clark in Finance. The games that they play I don’t care for.
Alex and Roger were both amazing. They helped me get an awesome deal on a brand new 2023 VW Taos. Loved my experience and I love my car. Alex really went above and beyond to help me get the best possible deal. This was the fourth dealership I went to and they blew all the other out the water when it came to customer service and financing availabilities.
Easy to work with. Patient and helpful. Thomas was informative and helpful when needed. Great experience.
Ben was awesome throughout the entire process!
Absolutely wonderful customer service. Very courteous and kind. Always a the best experience going here.
Absolutely best car buying experience. Please go see Torraine Campbell. He was very helpful and made the car buying experience such a breeze.
The service department was very quick to respond with any questions I had. I will say that it made my interaction with them a pleasant one.
Ray was great, he listened to what we wanted and tried his best to find what we were looking for, he printed out a inspection of the car we wanted to buy to show us what had been fixed on it and helped us know we were making a good deal, I would recommend Ray to other buyers looking for their new vehicle!
Lisa is awesome! She was very informative, organized, and walked you through each step of the process. Was great to have efficient service including extra service to switch out wheels, tires, running boards and racks. Highly recommend Lisa to purchase you next vehicle.