Customer Testimonials
Thank you Riley for your dedication in finding the right Atlas for me and my family. It is evident that customer service is a top priority for you in your current position. Your ability to personaly connect with your buyer and provide prompt and timely communication is stellar! You are clearly passionate about the vehicle you are selling. We love our new Atlas. Thank you!
It was a random day that we walked in the Volkswagen of Orange Park just browsing as we really didn't decided yet what to get, the staff who spoke to us and helping us giving us the knowledges about the Tiguan, Atlas and Taos was very patient until husband and I decided to go ahead with Tiguan. Since we already have inquired through online my name was already in the system and i was under Mr. Scott Pantin, Mr. Patient staff professionally handed us to Mr. Scott to finished the process of the Tiguan that we are buying. Mr. ...
From the sales person Hamlet De Jesus to the sales team Charlie and Charles, my experience was smooth, easy, and fast. I'll definitely return to upgrade in a couple of years.
Lucas provided stellar service. We came in to look at a certain model, but after he spoke with us he knew a good car that would fit us better. He was spot on. Gave us financing options and was very efficent at his job. It was a great experience, thank you Lucas!
They treated my car with the upmost care possible came there to fix a recall issue caring staff
Recall service. Easy appointment online. Good service
Great service!
I've Got what I was looking for and got the service right away, very quick and very efficient.
The buying process was made easy by both Douglas and Roger. The certified pre-owned Jetta was a great vehicle at a fair price.
Some dealerships need to come and watch how these guys take care of customers and learn something! WOW! I’ve taken my car to the location by my house where i purchased my 2022 brand new VW Passat that has been having issues since day one and every time they had an objection or no type of customer care to make it convenient for me. Brought it to this dealership after all those visits and BOOM, right away taken care of!!! EXCELLENT JOB by all of the service guys here that did everything in a heart beat. Especially today with Maurice ...
Had a amazing experience my service writer was great didn't push for any extra service to be done explained everything in a way which was easy to understand. 10 out of 10 would come to this dealership for any future maintenance or purchases
Allen was fantastic. Helped me get my car fixed and ready so quickly. The customer service was top notch. So kind and quick. Seriously thank you to everyone that works here!
Allen made my already stressful situation, stress-free.
Me and my husband bought a black 2023 Arteon from this dealership last week and we are so in awe with our purchase! Tedi was our sales person and he is amazing! He made the whole process so easy and delivered above and beyond our expectations! Also special thanks to the finance department ran by Steven - he is thorough and up front about all the numbers. Will definitely buy another car from them and won't want to have anyone else but those two wonderful people help us through the next purchase!
Fransico Dones was my sales rep and I can't sing his praises enough. Highly recommend asking for him if you are looking to buy a VW.
Fransico was awesome and I would recommend you ask for him for your next vehicle purchase.
Excellent customer service and prompt service.
Natalee Chatfield is the best Service Advisor I have ever had. She goes out of her way to make sure my car is taken care of. Always letting me know the status and calls me when part are in to schedule my appointments. Always a good easy hassle free experience. She gets 5 Stars. Excellent Customer Service.
I was kept up with what was going on with my car. The service team was friendly and professional
Excellent! The sales team provided a happy and no stress new car buying experience and we are happy to continuing being a VW family.
Good job
Family friendly atmosphere. KD was very helpful and knowledgeable. Fast processing. Would definitely recommend all my family and friends to this dealership. Thanks guys for getting me in my X2! I love it.
Great group of people from the sales staff to the service department. Douglas is an amazing salesman vert knowledgeable,this is the third vehicle which I purchased from him.
The service was flawless.
Joanna is very helpful and is a great sales representative.
Fast service replacing my battery with no appointment .
The service was completed quickly, and my service consultant kept me well-informed about progress. I received a good recommendation about additional maintenance issues I might need to address.
Allen was great with getting my truck fix in a timely matter .
Khalil was a pleasure to work with. I wouldn’t hesitate to work with him again. He understood our needs and went out of his way to make sure we were happy. He is a bright young star for this company. Keep up the great work KD!
Easy in and out
Dealership negotiated in good faith. Better experience than other dealers I visited while shopping for an electric car.
We had the best experience with Jack Hannia Volkswagen of Orange Park. Our sales person Frank Dones, went out of his way to help us with the situation we were in. Him and the sales manager and general manager we all very understanding of our situation. I would highly recommend going here and seeing Frank and all the guys. We love our 2018 Volkswagen Tiguan. They are very nice, helpful and friendly. As well as understanding. I will definitely highly recommend Frank and Orange Park Volkswagen to anyone who needs a car new or used. Frank needs a raise! Thank you ...
Very helpful and comfortable experience I came in for oil change ended up w new car
The customer service here is top tier! Alan was exceptionally polite and helpful throughout our visit. He kept us updated and provided the kids snacks multiple times. While passing through from GA we had to make an unexpected stop for tires. We called multiple dealerships and Volkswagen of Orange Park was the only service department willing to fit us in on short notice. The salesman were great. One of them entertained my 6 year old daughter, she wants a Blue VW Arteon now! We felt so welcomed there. My wife was so impressed that she said “maybe we should just drive 2 ...
We got the pleasure of working with Frank Dones who was an excellent car salesman to us! Him and his team were very helpful and friendly and made for a great first time car buying experience! Very happy with my new (used) car!!
I over appreciate everything that was done for me at this dealership.They went above and beyond to make the purchase of my first dealership vehicle possible. Scott Pantin did an excellent job helping and had amazing customer service skills...his managers also were amazing, sweet, and patience, and helpful. 10 out of 10. If you're looking to upgrade or purchase a new vehicle, go check them out and ask for Scott Pantin 💯🤗🥹
Overly grateful for all that this dealership did for me. They went above and beyond with great customer service skills, and also to make sure that I left the dealership and a new vehicle. Scott Pantin was amazing and had great customer service skills.. his management team definitely made things happen. I am beyond grateful. 🤗😌👏🫶
They did everything possible to get me into this car!!!!
Always have plenty of people to help and the music and free water makes it a pleasure. Thanks for the 3 services even if it was b part of the price of the car.
Ray and Larissa made the process of buying our car so seamless. We applied for financing online which drastically cut our time at the dealership. Everyone was so kind, courteous and accommodating to us. Driving 2 hours to buy our “new to us” car was well worth it. We would highly recommend VW of Orange Park. Thank you all for everything!
The staff was very attentive and friendly. I would recommend them to all friends and family. Our salesman Terrance was awesome!!!
Loved them! They were so helpful and got me the deal I wanted for a great price!
Terrence Penn was an exceptional Brand Specialist. He made the buying experience enjoyable. The sales manager and general manager were communicative, open and fair during our interaction. The buying experience was an A+. The finance experience was not efficient. After we agreed on a price and terms, it took more than three hours for us to exit the dealership. We waited an hour and a half before a finance manager was available to complete the paperwork. The finance manager was patient and personable, however it should NEVER take that long to complete the buying process. Still an overall good experience.
Frank Dones was very helpful and personable. I had a great experience around all people involved in getting the deal done.
Ray was my salesman! Did an amazing job. Also spoke with Larissa she helped in every way possible. Managers were great included Thomas in finance! I just want to say thank you and my family is very happy with our new Atlas!
The team at Orange Park explained the car features in detail and answered all questions patiently. The salesperson Scott Pantin took the time to hear us out and helped us out with pricing options. Overall great experience.
Ray is the man! Helped me out answered all me questions new that I was on a deadline and had to leave for vacation! Also thanks to everyone at the dealership! My wife loves the Atlas! And we are thankful. We paid little more than wanted but the wife is happy! Thank you again!
Very satisfied with my service
One of the best car buying experiences of my life. (leasing in this case). I worked with Scott and his manager to make a deal over the phone, since I wasn't able to shop for cars in person. We were able to come to an agreement on pricing, and Scott and his team delivered the vehicle to me in Savannah. Scott made it EASY buy providing updates via text, and with phone calls, and he was such a pleasure to work with during the entire experience. Definitely recommend buying or leasing your next vehicle from Volkswagen of Orange Park. ...
Friendly staff that made the buying process as pleasant as it could be. Frank Dones, Terrence Penn and Thomas in finance were very nice and made you feel welcome and like part of the family.
Mr. Francisco did a wonderful job helping me get into a vehicle and was very professional and walked me step by step on everything I had to do. I would recommend this dealership and Mr. Francisco and Mr. Ray to everyone. Thank you guys…..
Professional, courteous and friendly. Extremely focused on delivering a customer experience.
Great service and it was fast.
Terrence is the Man!! I went in with the attitude that I was not going to deal with a big dealership and not going to get approved, this man proved me wrong!! He went above and beyond, can't say enough good things about him and Volkswagen of Orange Park!! Great prices on their vehicles, attention to the small details, everything, just an amazing experience, highly recommended!!!
I did not receive any car wash as offered and also did not receive my discount for the repairs I have Cross Country Perks also wasn’t received spent $400 on one tire is bs
Great and friendly people. Never expected to leave with a car today. They made it easy
Ben was awesome. He was quick to respond, communicated well, and made sure my car was safe for my two week trip. I’ll always ask for him!!!
Outstanding!!!!
Frank (Fransisco) did a phenomenal job throughout the entire car buying process - we are lucky to have met him. We appreciate his hard work and dedication to making sure we were making the right choice.
Frank did a phenomenal job throughout the entire car buying process - we are lucky to have met him. We appreciate his hard work and dedication to making sure we were making the right choice.
Khalil Dempsey was amazing! He was so friendly, not pushy and kept the conversation going during the waiting periods. Such a great person with a good head on his shoulders! I see lots of success for him. Management was even wonderful. Everyone was just so pleasant!
Not all dealers are exactly the same, not all salespeople are the same. Ray treated me extremely well, as did the rest of the staff. The process was easy enough, and I’m very happy with my purchase. Thank you to everyone at the dealership that helped what could have been a stressful experience be smooth and enjoyable.
Our service guy took care of every one of our needs. Could not have asked for a better.
KD gave me the best experience when car shopping treated me like royalty and made sure I loved the vehicle I picked I highly recommend him for your car buying experience.
Great staff not pushy great job Scott pantin awesome sales listen to your needs and help
First off, the scheduling was last minute on my part! I was fortunate enough to book the last appointment and I arrived early. The entire staff made sure I was greeted promptly, asked if I needed anything, and kept me informed of my car status (both verbally and electronically via text). The establishment was clean and the employees were dressed professionally. I am no stranger to this particular VW Dealership; however, my experience is just as welcoming as the first time. I will continue to do business with VW for the rest of my cars; I simply love the product.
The service department was very friendly and accommodating. Thank you!
Excellent service from both Samantha and Riley. Waited an excessive amount of time for the finance manager. I finally decided to wait in the showroom while he proceeded to shoot the bull with another employee. What should have been a 5 rating is now a 4 star rating. If it wasn’t for the superb job from both Samantha and Riley I would have given a lower rating. What should have taken 2 hours max ended up taking almost 5 hours.
Very awesome staff not pushy they listened to my needs and helped make it easily to get my truck
The service attendant kept giving me updates in person vs. a text message. He also only recommended services that went along with what I was getting done.
The customer service at this dealership is top tier. Scott was awesome and made my experience a breeze! He was very knowledgeable and helpful in choosing the perfect vehicle. Definitely worth my 1 hr + drive to get the best! I would recommend this dealership to anyone!
The customer service at this dealership is top tier. Scott was awesome and made my experience a breeze! He was very knowledgeable and helpful in choosing the perfect vehicle. Definitely worth my 1 hr + drive to get the best! I would recommend this dealership to anyone!
I choose this rating bc the customer service was impeccable!!
No pressure. Informative staff.
Quick and courteous professional service. Start to finish no hassle no haggle. Very happy with my purchase.
After going to other dealerships and not getting very friendly service my mother and I came to Volkswagen. As soon as we arrived we were warmly welcomed. Great service. I left very happy with my new GTI.
(Translated by Google) Since we arrived at the dealership, the service advisor treated us excellent, offered us options for our service and they had the car on time. (Original) Desde que llegamos al concesionario la asesora de servicio nos trató excelente, nos ofreció opciones para nuestro servicio y tuvieron el auto en tiempo.
If you are in the market for a vehicle tge sales team at Volkswagen Orange Park didn't disappoint. Thank you Ray (sales) for going above and beyond! I walked in with one color combo in mind and walked out with something better. I've been my buying my cars here for years, I have to say , this was hands down a great experiences. Thanks to all that helped in making this deal.
Very satisfied with the assistance I received from Allen. Hes courteous and great with communicating what's going on. Highly recommend Allen for your auto service needs.
Didn’t feel pressured when wanted to look around.
Mr Charles the GM was so nice and very helpful!!!!!!!!!!!!
Ray in sales was extremely helpful and really knows how to present the features of the vehicles he sells to his customers. Shopping here was a pleasant experience.
Very professional and courteous. Asked me questions about what I wanted and didn’t want and didn’t try to sell me anything other than my requests.